Refund & Return Policy

Website: https://tahaainnovations.com/
Last Updated: June 27, 2026

1. Overview

At Tahaa Innovations, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be requested for products purchased through our website.

By placing an order on our website, you agree to the terms outlined in this policy

2. Return Eligibility

Products may be eligible for return if:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • The product has a manufacturing defect.
  • The product is received in an unusable condition.

To be eligible for a return, the item must:

  • Be reported within 7 days of delivery.
  • Be unused and in its original condition.
  • Include original packaging, labels, accessories, and documentation.
  • Be accompanied by proof of purchase or order confirmation.

3. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling.
  • Products altered or modified after delivery.
  • Products without original packaging.
  • Customized, personalized, or special-order products.
  • Items marked as non-returnable at the time of purchase.

4. Return Request Process

To initiate a return request:

  1. Contact our customer support team.
  2. Provide your order number and purchase details.
  3. Include photographs showing the issue, if applicable.
  4. Wait for return authorization instructions.

Unauthorized returns may not be accepted.

5. Inspection and Approval

Once the returned product is received, it will be inspected by our team.

If the return request is approved, we will process:

  • A replacement product, or
  • A refund, as applicable.

If the return does not meet the conditions of this policy, it may be rejected and returned to the customer.

6. Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider processing times
  • Banking procedures
  • Payment gateway policies

Typically, approved refunds are processed within 7–14 business days after approval.

7. Cancellation Policy

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders that have already been shipped may not be eligible for cancellation and will be subject to the return process outlined in this policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide clear photographs of the product and packaging.
  • Include your order number and contact details.

We will review the claim and provide an appropriate resolution.

9. Shipping Costs

  • If the return is due to our error (wrong product, damaged item, or manufacturing defect), return shipping costs may be covered by Tahaa Innovations.
  • For other approved returns, shipping charges may be the responsibility of the customer.

Original shipping charges, if any, are generally non-refundable unless required by applicable law.

10. Limitation of Liability

For return, replacement, cancellation, or refund-related inquiries, please contact:

Tahaa Innovations
Email: support@tahaainnovations.com
Website: https://tahaainnovations.com/

Our customer support team will assist you with your request as quickly as possible.